Meet Our Skilled Client Service Representatives

Kelsey has been a member of the Valley West team since January 2017 after graduating with a Bachelor of Science in Animal and Nutritional Sciences from West Virginia University. She has a Chihuahua named Gypsy and a cat named Zorro.

Kristen has been on our Customer Service Team since 2009. Kristen has two cats named Ziggy and NuNu, and a Labrador Retriever named Toasted Marshmallow.

Laura is from Shrewsbury, WV. Her love for animals encouraged her to join the Valley West team in October 2021. She has a cat named Jinx and in her spare time, enjoys reading and traveling.

Madyson joined the Valley West team in February 2023. Madyson has two cats named Onyx and Triton, and a bearded dragon named Excalibur. In her spare time, she enjoys spending time with her family, niece and nephews.

Margaret has been greeting pet owners at Elk Valley Veterinary Hospital since 2004. Her favorite part of the job is connecting with clients. She enjoys developing meaningful relationships with both our clients and our patients. Her goal is to make a difference every single day.

Shelia has been a member of the Valley West Client Service Team since 2000 and has been greeting pet owners for 24 years. She loves cats and has two of her own, Whiskers and Sammy U. Her interests include spending time with family, reading and gardening.

Traci joined the Elk Valley Customer Service Team in September 2018. She graduated in May 2016 from Central Michigan University with a Bachelor of Biology in Animal Science.